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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Role Functions
- Responsible for conducting product, upskills and language training to new hires and evaluating their performance based on competencies.
- Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver training/coaching to affect performance.
- Effectively facilitate learning using a wide variety of delivery methods appropriate to the audience/situation, including instructor‑led training, workshops, job aids, net meetings and e‑learning.
- Provide post‑training support, follow up and coaching to frontline employees and team members.
- Perform other tasks that may be required by operations and clients.
- Create and/or revise or enhance training modules specific to the account.
- Create and facilitate training programs that enhance agents' skills and knowledge about the project.
- Send daily/weekly/monthly reports in regards to train...