Job Description
Are you a results-driven leader with a strong background in training and development? We invite you to join our organization and play a key role in building high-performing teams within a dynamic BPO environment.
Key Responsibilities:
Lead and facilitate training programs across operational and technical domains
Develop, update, and maintain training materials and learning resources
Conduct sessions on processes, tools, and professional competencies
Identify learning gaps and implement effective training interventions
Monitor and evaluate training effectiveness, ensuring continuous improvement
Manage and align training schedules with business requirements
Collaborate with stakeholders on specialized training initiatives
Provide coaching, mentoring, and support to trainers and team members
Oversee the performance and development of the training team
Ensure training strategies are aligned with ov...
Key Responsibilities:
Lead and facilitate training programs across operational and technical domains
Develop, update, and maintain training materials and learning resources
Conduct sessions on processes, tools, and professional competencies
Identify learning gaps and implement effective training interventions
Monitor and evaluate training effectiveness, ensuring continuous improvement
Manage and align training schedules with business requirements
Collaborate with stakeholders on specialized training initiatives
Provide coaching, mentoring, and support to trainers and team members
Oversee the performance and development of the training team
Ensure training strategies are aligned with ov...