Training Manager

Our client is currently recruiting for a Training Manager to help lead & shape their learning and capability development across their operations function.

This is a hybrid based role, 3 days on site/ 2 days remote.

Key Responsibilities for the Training Manager

Develop and own a clear Operations learning and capability strategy aligned to customer outcomes, regulatory requirements and organisational priorities.

Design structured learning pathways, capability frameworks and skills matrices that support progression from onboarding through to advanced expertise.

Lead the delivery of engaging, practical and blended training programmes covering operational processes, systems, customer experience behaviours, and compliance requirements.

Build onboarding programmes that reduce time?to?competency and set colleagues up for confident, consistent performance from day one.

Ensure all training meets internal standards and external regu...