Job Description
A Training Specialist is a dynamic online facilitator responsible for conceptualizing and organizing training courses for Virtual Assistants to ensure that soft skills and product knowledge are learned prior to being paired with a client. The Training Specialist will lead all training classes and oversee the VAs learning progress through virtual activities such as virtual tests and class discussions.
TASKS
- Training Delivery
- Classroom Management
- Performance Management which includes coaching sessions with the VAs
- Assist and contribute to training needs analysis, creating and updating training materials
- Reinforce policies and procedures
- Interdepartmental communication and collaboration
- Administrative tasks (learning management system, onboarding and off boarding)
Requirements
QUALIFICATIONS
- Excellent English communication skills; both oral and verbal skills ...