Job Description
Qualifications
Main Requirements:
- Bachelor’s degree orequivalent diploma in any discipline
- Candidate must be able to work onrotational shift (3 shift / 5 working days)
- Minimum 1 years’ experience as QA in call center
- Must be proficiency in Mandarin & English in terms of written, reading and speaking
- Able tostart work immediately is preferred.
Responsibilities
Key Responsibilities:
- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
- Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives. <...