Job Description
Training Lead
Ready to take your training career to the next level? Join us as a Training Lead and play a key role in building high-performing teams for a dynamic account.
What you’ll do:
- Lead end-to-end training operations to ensure employee readiness and business success
- Design and deliver impactful products, process, and soft skills training programs
- Measure training effectiveness through assessments, coaching, and performance analytics
- Partner with Operations and Quality teams to improve customer experience and business outcomes
- Develop and lead a team of highly competent Trainers, delivering the best of training experience to the Account(s).
- Drive Training efficiency and effectiveness for the Account, through the Training Metrics.
- Plan, execute and monitor all training & development interventions to enhance team and operational excellence.