Job Description
Join a team that safeguards customer trust by resolving complex transaction exceptions quickly and accurately. You’ll turn data, documentation, and partner outreach into clear outcomes that improve the end-to-end customer experience. Your decisions will directly reduce operational risk and help prevent financial loss.
Job Summary
As a Customer Resolution Services (CRS) Analyst within Customer Resolution Services (CRS), Centralized Transaction Operations, Service and Resolution (CTOSR), Consumer and Community Banking (CCB), you research and resolve image and paper-based forward-collection exceptions to deliver fair, timely customer outcomes. You analyze multiple data sources and apply SOPs and banking guidelines to determine appropriate debit/credit adjustments and communicate results to stakeholders. You partner with branches, internal teams, and other financial institutions to meet SLAs, reduce turnaround time, and protect the bank from losses.
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