Job Description
Director – Transformation (Telecom)
Location: Philippines (Manila preferred; Cebu or Davao as secondary locations)
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Role Overview
Lead transformation initiatives for telecom clients, driving process excellence, digital innovation, and AI-led interventions across customer and network-facing operations. This role is accountable for delivering measurable improvements in customer experience, efficiency, and cost optimization.
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Key Responsibilities
* Lead end-to-end transformation programs across telecom accounts
* Drive process excellence using Lean Six Sigma methodologies
* Design and implement digital and AI-led solutions (automation, analytics, CX tools)
* Act as a trusted advisor to clients; lead executive presentations and solution discussions
* Partner with operations, technology, and solution teams to deliver scalable outcomes...