Job Description
About the Team
The Home Delivery Coordinator plays a pivotal role in ensuring the seamless execution of day to day home delivery operations via multiple Delivery Service Partners (DSPs). This role requires overseeing a number of variables, from ensuring route coverage to maintaining service quality aligned with our promise to customers. The Home Delivery Coordinator leverages multiple systems, including live tracking, EPOD (Electronic Proof of Delivery) monitoring, and data analysis tools, to identify trends, rectify errors, and improve overall performance. The role will foster strong relationships with DSPs, internal logistics teams, and key stakeholders across the business, keeping our customers at the heart of everything we do. The Home Delivery Coordinator will exemplify a hands on, problem solving mindset, a commitment to learning and an egoless, collaborative approach while relentlessly prioritising for long term success.
What You Will Be Doing
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