Job Description
Scope of Work: Timely and Accurate Reconfirmations: Ensure all reconfirmations are completed swiftly and with accuracy to avoid service disruptions. Outbound Coordination: Conduct outbound calls to reconfirm bookings with various suppliers, including hotels, helicopters, trains, transfers, taxis, car rentals, and direct vendors. Proactive Reservation Management: Proactively source alternatives for advance or urgent customer reservations, ensuring seamless service delivery. Reservation Verification: Confirm availability and secure bookings for hotels, activities, and restaurant reservations. SLA Compliance: Address and resolve requests within the defined Service Level Agreement (SLA) timeframe. Email Management: Monitor and respond promptly to emails from clients, agencies, suppliers, and internal departments. Case Management: Document each client request in detail, create and assign corresponding cases to the Back Office (BO) team, and track progress to completion. Dashboard Maintenanc...