Job Description
Scope of Work:
Timely and Accurate Reconfirmations: Ensure all reconfirmations are completed swiftly and with accuracy to avoid service disruptions.
Outbound Coordination: Conduct outbound calls to reconfirm bookings with various suppliers, including hotels, helicopters, trains, transfers, taxis, car rentals, and direct vendors.
Proactive Reservation Management: Proactively source alternatives for advance or urgent customer reservations, ensuring seamless service delivery.
Reservation Verification: Confirm availability and secure bookings for hotels, activities, and restaurant reservations.
SLA Compliance: Address and resolve requests within the defin...