Job Description
About the Role
The Travel Consultant supports business travelers by managing bookings, changes, and disruptions across chat, phone, and email channels. This role ensures compliance with company and client travel policies while delivering a high‑quality, customer‑focused travel experience. This role involves providing professional and responsive travel support while assessing traveler needs and preferences.
Responsibilities
- Provide professional and responsive travel support via chat, phone, and email
- Assess traveler needs, preferences, and urgency to effectively prioritize requests
- Book, modify, and service air, hotel, car, and rail reservations
- Accurately handle ticketing, exchanges, refunds, cancellations, and schedule changes
- Meet or exceed SLA response and resolution targets
- Communicate clearly and proactively with travelers during dis...