Travel Counselor

JOB
PURPOSE 

The Travel
Counselor position will be ensuring service to clients of
Holiday Tours is adhering to Holiday Tours procedures, client’s
service level agreement and
policy. 

JOB
RESPONSIBILITIES:

• Handle
  and track all telephone, email & walk-in enquiries and plan
  itineraries, make reservations, issue tickets/documents for
  client.
• Handle, answer and respond promptly to
  colleagues requests via telephone, e-mail & walk-in
  enquiries on time. 
• Calculate the
  rates and issue tickets or E-ticket for
  clients. 
• Provide professional
  & up to date information on air fares & travel
  related matters to clients and
  colleagues. 
• Follow-up on colleagues
  enquiries, ensure deadlines are
  met. 
• Handle and resolve customer
  complaints. 
• Liaise, work closely,
  build rappo...