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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Handle inbound customer inquiries via phone, chat, or email
- Assist customers with flight bookings, hotel reservations, changes, and cancellations
- Provide accurate information on fares, schedules, travel policies, and promotions
- Resolve customer concerns professionally and efficiently
- Document interactions and transactions accurately in the system
- Meet quality, customer satisfaction, and productivity metrics
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