Job Description
Overall Job Purpose
To lead and elevate the Bamford treatment offering at the Flagship Bamford Haybarn Spa in the Cotswolds, ensuring best‑in‑class protocols, exceptional therapist capability, and a seamless, holistic guest experience aligned with brand philosophy and commercial goals.
Main Responsibilities
Treatment Leadership & Standards
- Lead the development, refinement, and evolution of all treatment protocols in line with Bamford’s holistic and results‑driven approach.
- Ensure consistency, precision, and excellence in treatment delivery at Bamford Haybarn Spa, Cotswolds.
- Act as the senior technical authority for advanced treatments and complex guest consultations.
- Uphold and continuously elevate service standards, rituals, and overall guest experience.
- Ensure full integration of product knowledge into all treatments and guest journeys.
Training & Development
- Lead...