Job Description
Join TDCX as a Trilingual Content Moderation Agent (English, Portuguese, Spanish) and help create a safe, enjoyable gaming experience.
About the Role
The Content Moderation Agent monitors and reviews in-game content to enforce compliance with trust and safety policies, preventing toxic behavior, harassment, fraud, and other violations.
Key Responsibilities
- Monitor and moderate content on the gaming platform to ensure it meets trust and safety policies.
- Handle security incidents by identifying inappropriate content, offensive conduct, cheating, and other policy violations.
- Report performance metrics, including service levels, productivity, and contact rates, to support compliance with safety and quality standards.
- Collaborate with the team to deliver training and updates on moderation best practices and safety protocols.
- Provide suggestions for process improvements and user experience enhancements to build a ...