Job Description
Trilingual Customer Success Specialist (Mandarin/Cantonese) (Parental Leave Replacement)
We are looking for a trilingual (Mandarin & Cantonese) customer success specialist to replace a parental leave position. Candidates must be fluent in both languages.
Application Deadline: 31 December 2025
Department: Customer Success
Location: Head Office
Compensation: $45,000 - $55,000 / year
Responsibilities:
- Deploy established retention tactics when engaging with existing clients who are looking to cancel or transfer out their Embark account
- Encourage customers to maximize the value of their RESP through account management activities
- Being a licensed specialist, act as a subject matter expert on the RESP product, features and benefits
- Leverage your experience, skills and capabilities to make complex concepts simple and understandable
- Focus and deliver on reten...