Job Description
Strategic Purpose
The Trust ICT Technician will provide front-line, on-site IT support across all schools within the Trust, ensuring that IT systems, devices, and services are reliable, accessible, and support teaching and learning effectively. This is a field-based, user-facing role, acting as the primary point of contact for staff, delivering a responsive and professional IT service while supporting the Trust’s move towards a standardised, cloud-first environment.
IT Support & Service Delivery
- Act as first point of contact for IT support across schools.
- Log, manage and resolve tickets through the Trust helpdesk system.
- Provide support for login and access, devices, classroom technology and basic network connectivity.
- Ensure issues are resolved promptly, professionally and with minimal disruption to teaching.
Multi‑Site & Device Management
- Provide regular on‑site support and travel be...