Job Description
Develop call flow scripts and assess
• At least 3 years experience on coding and development on Voice Solutions
• Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform
• Design Thinker
• Possess keen organizational and people handling skills.
• Problem solving ability.
• Ability to foster teamwork.
• Good analytical and problem solving skills
• Express oneself clearly in conversations, interactions and business writing. user experience based on contact center requirement.
• Technical support for call flow changes and initiatives • Oversees the preparation and planning of call flows and communication improvements.
• Manages the telephony platform of the Bank including IVRS and contact center productivity modules • Has extensive knowledge on call flow development
• Programming Languages: Java VXML, Php, SQL, VoiceXML • Web Scripting: HTML, JSP, JavaScri...