Job Description
UAEN Call Centre Assistant
Date: 7 Mar 2025
Location: Dubai, AE
Company: Al Futtaim Private Company LLC
Job Requisition ID:
Overview of the role
Ensure a seamless customer journey by offering a hassle free, consistent, inspiring and rewarding customer experience with great quality for all non-face-to-face contacts. This includes in particular:
- Build and retain a long lasting relationship with new and existing customers by ensuring a positive shopping experience that creates trust in the brand before and after their visit to contribute to commercial growth
What you will do
PERFORMANCE MANAGEMENT
- Ensure that all cases are accurately raised in CRM for follow up and accurate data recording
- Ensure that all customer emails and social media complaints are followed up and resolved within 24 hours of being received
- Follow department action plans to ensure...