Job Description
Key Responsibilities
- Providing regular updates to manager(s) and stakeholders on project status, issues, concerns, and successes
- Identifying and resolving customer issues, seeking direction when needed
- Responsible for identifying, routing, and/or managing customer inquiries to the appropriate area within the company
- Coordinating communications across internal, management, agency, and technology teams
- Facilitating necessary user-acceptance testing and/or post-launch remediation
- Analyzing metrics to understand opportunity areas and improvements
This job does not have supervisory duties.
Preferred Qualifications Education and Experience- Bachelor’s Degree or equivalent
- 2 or more years of related experience
None
Functional Skills- Customer service mindset, strong attention...