Job Description
- Strong experience with ITIL framework and IT Service Management;
- Solid understanding of SLA management, KPI governance, and NPS metrics;
- Experience in provider and vendor management;
- Fundamental knowledge of ServiceNow;
- Knowledge of Windows OS and mobile operating systems such as iOS and Android;
- Fundamental knowledge of Microsoft Intune and modern deployment approaches;
- Knowledge of Microsoft 365 products and integrations;
- Fluent English with ability to explain complex topics clearly.
Experience Requirements:
- Proven experience in IT Service Management roles within global or enterprise environments, preferably supporting workplace, mobility, or endpoint services in agile and DevOps contexts.
Education:
- Bachelors degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.