Job Description
Oversee the day-to-day operations and ensure smooth daily operations of the outlet. Work closely with the Executive Director and Line Departments in the pursuit for continuous improvements in the service, products and menu items, promotions and to meet productivity and profitability KPIs set by the Management. Plan the weekly staff roster, rotate and schedule all staff for full coverage to maximize productivity. Manage the sales revenue and operating expenses of the outlet, in accordance with the budget, so as to ensure cost optimization and minimize wastage. Monitor the activities of competitors and constantly find ways to improve menu offering and customer experience, so as to grow the outlet's revenue. To be actively involved in the advertising and marketing of the outlet, and to work closely with the JR Marketing and Banquet teams. Responsible for ensuring and maintaining high level of customer satisfaction and to attend to customer issues promptly. To provide excellent service sta...