Job Description
Overview
Provide a positive customer experience by being helpful and sensitive to customer needs and expectations, offering product solutions, and directing customers to the appropriate channel (eChannels and Self‑Service). Work within a high-volume branch environment while ensuring every interaction is value‑driven, ethical, and aligned with FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance. Actively promote digital and self‑service channels.
Responsibilities
- Engage customers in a positive and professional manner by living up to the brand promise of “How can we help you?” at all times.
- Understand customer needs to identify, sell, and cross‑sell products aligned to those needs and provide appropriate banking and financial solutions.
- Educate customers on the correct banking platforms suited to their needs, proactively migrating them to digital, e‑Channels, and self‑service platforms.
- Fulfil transacti...