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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- 1 - 2 years experience in Personal and Business Banking.
- Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.
Duties and Responsibilities:
- Engages with customers in order to understand what matters to the customer and deliver against those demands.
- Drives customer service excellence in order to add value and contribute to the overall profitability of the branch.
- Uses data to identify system conditions that may hinder capability of response and what matters to the customer, whilst maximising value demand.
- Validates the customer’s regulatory status (e.g., KYC, POPI, etc.).
- Identifies authenticity of the customer (where required) in order to prevent disclosure of information to unauthorised persons.
- Deals with customer enquiries, ranging from product questions, customer account activities, RCPs, Credit Cards and Overd...