Job Description
About the Role
As a Better Banking Specialist , you are responsible for delivering the Bank’s service proposition by providing quality customer management and service through various robust and efficient channels of the Contact Centre Inbound/Outbound Calls, Email, Chat, social media with 24x7 support. You will handle service-related queries of clients that may involve credit card inquiries, billing, disputes and other bank products.
How you'll contribute
- Receive inbound or conduct outbound calls to support and manage client inquiries, and requests, and address concerns.
- Provide Support to a wide range of product lines: CASA, Loans, Transaction banking (Digibanker), SBOL, Credit cards and all other products supported by the contact centre.
- Answer/accomplish emails and/or other correspondences where required
- Conduct cross or upsell of various bank products based required portfolio sales ...