Job Description
Urgent Hiring QA Team Lead – Quality Assurance MOA/Taguig
On-site - Pasay 1-3 Yrs Exp High/Senior High School Full-time
Job Description
Are you a driven QA professional ready to step into a leadership role? Join our team and lead quality initiatives in a fast-paced BPO environment!
Key Responsibilities:
- Monitor and evaluate customer interactions (calls, email, chat) for quality and compliance
- Analyze QA results and performance metrics for reporting
- Provide coaching and constructive feedback to team members
- Apply QA expertise to support operational excellence
- Handle QA initiatives and process improvements
- Manage workload independently and take initiative
- Support and guide junior team members
- Identify opportunities to enhance processes and performance
- Oversee daily team activities and ensure goals are met
- Maintain high standards of qual...