Job Description
URGENT HIRING!
Job Title: Operations Customer Expert (Spanish + English)
Location: Onsite Lisbon, Portugal
Project: Customer Support for Payment Solutions Project
Are you passionate about helping others and resolving inquiries? We are looking for a motivated, Spanish-speaking professional with excellent communication skills and a strong customer-focused mindset to join our dynamic team in Lisbon.
Your Mission
You'll be part of a dedicated Customer Service team, responsible for:
- Handling incoming inquiries from business clients regarding their payment solutions.
- Providing clear accurate information and guiding customers through technical or account processes via phone and email.
- Understanding each customer's specific needs and offering efficient, tailored solutions.
- Meeting quality and performance KPIs related to customer satisfaction, respon...