Job Description
US Healthcare Customer Care International Rep
Remote Position (Medellín or Bogotá)
High English proficiency
Grade: 8
Job Summary
This position provides a one-to-one customer service experience for UPS Healthcare accounts in the US for International Import and Export support. This also includes Puerto Rico Placard Support in English/Spanish. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution including follow-ups and making outbound calls.
Responsibilities
- Builds and maintains relationships with related internal functions (i.e., Sales, Billing, Delivery Information and Operations) and external customers (Shippers and Receivers).
- Analyzes and resolves Healthcare account issues.
Qualifications
- Excellent communication skills and English language proficiency, flexible and eager to ...