Job Description
Responsibility:
- Schedule and conduct live video verification calls.
- Verify identity through face match, ID match, and document validation as per acceptable document guidelines
- Request resubmission of unclear, incomplete, or non-compliant documents and upload ver ified copies into the system • Follow up with candidates who have not completed onboarding using calls, email and mes saging tools
- Identify duplicate profiles and escalate discrepancies as per defined process
- Ensure candidate profiles are complete, accurate and moved to the employee stage upon completion
- Work on all allotted cases and make calls accordingly to meet process timelines
- Maintain strict confidentiality and comply with clean desks and secure working environment requirements
- Attention to detail is mandatory due to compliance-sensitive nature of the role
- Be open to cross-training on other processes or departments as p...