Job Description
Overview
Snapscale is seeking a highly skilled Healthcare Virtual Assistant/US Clinic Coordinator who can work onsite to support day-to-day operations of a US based Physical Therapy account. This role plays a critical part in ensuring a seamless patient experience through accurate coordination, communication, and clinical administrative support.
Key Responsibilities
- Verify patient benefits and insurance coverage with accuracy and timeliness
- Reactivate past patients and maintain engagement through consistent follow-ups
- Handle inbound calls and assist patients with inquiries in a professional and empathetic manner
- Conduct appointment confirmations, reminders, and outbound follow-ups
- Schedule and reschedule patient appointments efficiently
- Maintain and update patient records using EMR systems
- Perform medical chart scrubbing to ensure data accuracy and completeness
- Process and mana...