💼 Full-Time Position

User Experience Designer

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IS3 Solutions
📍 Brooklyn, New York, United States
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Location
Brooklyn, New York, United States
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Posted
May 16, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

We are looking for a UX Designer to lead the end-to-end design process for the NYC Secure App rebuild and related web resources. The Designer will conduct user research with vulnerable populations, defining critical user journeys, and creating a cohesive content and design strategy that prioritizes clarity, accessibility, and trust across all relevant surfaces.



TASKS:

  • Conduct Stakeholder & User Research: Lead interviews and user research with elderly residents, immigrant communities, and other effected populations to understand their specific challenges and needs for prevention and reporting.

  • Develop User Personas & Journey Maps: Map the end-to-end experience of a victim seeking help, from the initial scam contact to the 311 referral and the digital resource landing page.

  • Define Functional Requirements: Translate user needs into technical design requirements for the app...