Job Description
The primary responsibility of this role is to work with the team of Assistant Managers to oversee the quality of deliverables, manage team relationships, and assess developmental/training needs of employees and processes.
The Lead Assistant Manager is always focused on achieving the organization’s goals with effective delivery of its core competencies.
Essential Functions
1) Operations / Client Management
- Identifies the gaps between the desired state and the current state of knowledge and works with different departments in developing customized training curriculum that is scalable and provides the company a competitive edge
- Articulates performance expectations and team objectives while collecting and interpreting balanced measures to evaluate individual staff and team performance
- Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high-performing te...