💼 Full-Time Position

UX & Change Management Lead (Focus: Persona Journeys & Adoption)

🏢
Apolis
📍 Chicago, Illinois, United States
📍
Location
Chicago, Illinois, United States
📅
Posted
May 09, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description


Job Title: UX & Change Management Lead (Focus: Persona Journeys & Adoption)

Chicago, IL (Hybrid)

  • Role Purpose: Drive the human-centric adoption of the new unified ESM platform by making the complex "implicit" decisions explicitly clear through compelling OCM and journey mapping.

  • Key Responsibilities:

    • Synthesize stakeholder pain points to develop high-level persona profiles (Leaders, Fulfiller Agents, End-Users) and service journey maps (using Figma/Miro).

    • Co-create change enablement materials, executive summaries, and value-driven messaging for ESM leadership to cascade.

    • Ensure the process designs map intuitively to the planned Employee Center (Portal) experience.



  • Required Profile: Background in Human-Centered Design (HCD) and Organizational Change Management. Highly empathetic communi...