Job Description
User Research & Analysis
- Plan and conduct user research using methods such as interviews, surveys, contextual inquiries, and usability testing.
- Analyse qualitative and quantitative data to uncover user needs, pain points, and behavioural patterns.
- Develop user personas, scenarios, and journey maps to inform design decisions.
- Stay informed about industry trends, competitor products, and emerging technologies.
- Conduct research within regulated environments (e.g., financial, telco), ensuring user experience aligns with compliance and security standards.
- Map omni-channel experiences across products, platforms, and partner ecosystems.
Experience Design & Prototyping
- Translate research insights and business requirements into wireframes, mock-ups and interactive prototypes that drive measurable outcomes.
- Design intuitive user flows and navi...