Job Description
Senior UX Designer / Service Designer Position Overview We are seeking an experienced UX Designer / Service Designer to lead the design and improvement of user-centered digital services and integrated service delivery solutions. The successful candidate will work closely with business stakeholders, project teams, service owners, and end users to research, design, prototype, and implement innovative services that enhance customer experience and operational effectiveness. This role requires expertise in service design methodologies, user experience design, stakeholder engagement, user research, journey mapping, service blueprinting, and digital transformation initiatives within complex enterprise or government environments. Requirements Key Responsibilities Service Design Lead and coordinate multiple concurrent service design projects from discovery through implementation. Assess current-state services and identify opportunities for service improvement and transformation. Define service ...