Job Description
Purpose: To create a great vacation experience for members; confirming exchanges and solicit spacebank deposits, subscriptions and renewals, meeting service expectations.
Job Description:
- Receive inbound telephone calls or conduct outgoing calls to confirm exchanges and solicit spacebank deposits, subscriptions and renewals, meeting exchange service expectations.
- Promoteadditional and travel-related products/services {e.g. current promotions and renewals} to generate corporate revenue.
- To provide service that will “WOW” our club members, maintaining a positive brand image and company reputation.
- Utilize effective listening and customer service skills to identify member needs and/or problems and travel expectations and provide problem solving for members when required.
- Educate members on the value of their membership and the most effective use of the exchange process.
- Process member account transa...