Job Description
Job Description
We are looking for a dynamic and results-driven Team Lead to oversee a team of 10+ Onboarding Agents. In this role, you will drive the end-to-end onboarding, incubation, and re-engagement processes for our Restaurant and Shop partners. You will balance people leadership, operational excellence, and stakeholder management to ensure our partners are set up for long-term success while continuously optimizing our internal workflows.
People Leadership & Development
- Lead and Mentor: Manage, motivate, and develop a team of 10+ onboarding agents to meet and exceed KPIs.
- Performance Management: Conduct daily huddles, regular 1-on-1 coaching sessions, and formal performance reviews (including probationary evaluations).
- Floor Support: Act as the first point of contact for agents, providing real-time guidance to resolve complex queries and blockers.<...