Job Description
Summary This position is located in the Department of Veterans Affairs, Buffalo Regional Office (VARO), Education Division. The Quality/Training Specialist is an integral part of the Education Quality Assurance Program and is a key technical advisor to the Veterans Claims Examiners (VCEs) and Senior Veterans Claims Examiners (SVCEs), in the Regional Office. Responsibilities Specifically, the Veteran Claims Examiner (Training & Quality Specialist) will: Perform quality reviews and develops local operation procedures for the team to supplement regulations and directives as needed. Create national quality reports and gives regional office staff the authority to request and obtain them. Manage annual training requirements are met by individuals and results are tracked and reported properly. Develop methods for mentoring members of the team on the technical aspects of the job in a manner which addresses individual learning needs and effectively offers feedback to identify and correct defici...