Job Description
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
Role Description
The right candidate is an elite enterprise executive with a proven track record of leading massive delivery transformations, managing high-stakes corporate turnarounds, and commanding multi-stakeholder ecosystems under intense pressure. You’ll:
- Define, architect, and continuously evolve the Global Governance Framework for Account Triage, Activation, and Remediation—establishing industry-leading risk-modeling, entry/exit criteria, and escalation thresholds.
- Direct the strateg...