Vice President in Strategy Operations Support, Home Lending

Overview

As a Vice President in Strategy Operations Support within Home Lending Servicing, you partner with cross-functional teams to optimize business processes and drive operational excellence. You lead multiple teams focused on Customer Insight & Solutions, Communications Strategy, Internal Controls, and Letter Coordination. You play a key role in planning, executing, and delivering products and solutions that require collaboration across teams. You help strengthen controls, deliver effective communications, and ensure alignment with organizational goals.

Responsibilities

• Lead and manage teams across Customer Insight & Solutions, Communications Strategy, Internal Controls, and Letter Coordination.
• Oversee workload balancing, project delivery, and operational support across multiple functions.
• Identify and implement procedural, policy, systemic, and technological improvements.
• Develop and execute internal employee ...