💼 Full-Time Position

Videogames Customer Service Representative (WRITTEN SUPPORT for FPS game)

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Keywords Studios Plc.
📍 distrito federal, distrito federal, Mexico
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Location
distrito federal, Mexico
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Posted
June 05, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

Position Summary

Player Support communicates with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Responsibilities & Qualifications
  • Strong written and verbal communication skills in English and Spanish.
  • Ability to multi-task.
  • Ability to easily adapt in a constant evolution environment
  • Excellent customer service skills
  • Ability to actively listen to instructions and execute tasks communicated.
  • Full-time availability
  • High School Diploma preferred but not required.
  • Living in Mexico City or Estado de Mexico.
  • Experience playing FPS games is essential.
  • Availability to work rotating schedules: 8:00am to 5:00pm and 10:00am to 7:00pm.