Job Description
- State/Province NCR
- Country Philippines
Job Description
DUTIES AND RESPONSIBILITIES
- Superviseand mentor Exec VIP Support Reps to ensure high-quality service deliveryand achievement of KPIs.
- MonitorVIP players’ activity, preferences, and feedback to proactively addresstheir needs. Foster a customer-first culture, ensuring VIP players receivewhite-glove treatment.
- Overseeand handle escalated VIP customer inquiries and complaints, ensuring swiftand satisfactory resolutions.
- Provideregular reports on VIP player trends, service performance, and areas forimprovement. Proactively address player concerns and collaborate withinternal teams to resolve complex issues.
- Maintainstrong relationships with VIP players by offering personalized andproactive support.
- Ensureaccuracy of player data, reports, and transactions to uphold security andcompliance standards.
- Assist...