Job Description
Job Summary
We are seeking a proactive and detail-oriented Virtual Assistant to support the operations of our U.S.-based short‑term rental clients. In this role, you will serve as the primary point of contact for guests while coordinating daily operational tasks to ensure exceptional service delivery.
Key Responsibilities
- Respond promptly and professionally to guest inquiries through phone, email, and messaging platforms.
- Manage reservations and booking modifications across OTA platforms.
- Coordinate with cleaners, maintenance teams, and vendors to resolve operational issues.
- Handle guest concerns and complaints with empathy and efficiency.
- Monitor check‑ins, check‑outs, and ensure smooth guest experiences.
- Maintain accurate records and update internal systems.
- Escalate urgent matters to supervisors when necessary.
- Perform administrative tasks to support day‑to‑day operations. <...