Job Description
Overview
Job Title: Virtual Hotel Experience Specialist
Location: Remote (Philippines)
Employment Type: Full-Time
Department: Guest Services
The Opportunity: Bring Your 5-Star Service Home
Are you tired of the Manila traffic and standing on your feet for 8-10 hours a day? Are you a hospitality professional from a hotel or fine dining background who wants a stable, long-term remote career?
TruPorch Homes (PillowPM) is looking for you. We manage premium short-term rental properties that offer the comfort of a home with the service of a boutique hotel. We are not a generic call center. We do not use robotic scripts. We are looking for true hospitality professionals who have Service DNA and know how to make guests feel welcomed, heard, and cared for.
What You Will Do (The Virtual Front Desk)
You will be the voice and face of our brand. You will handle the guest journey from inqu...