Job Description
The Visa Supervisor is responsible for supervising daily visa processing operations, ensuring timely and accurate handling of applications while supporting team performance and client service. The role focuses on operational execution, team coordination, and handling escalations.
Location: Makati
Work Setup: Onsite
Work Schedule: Monday to Friday
Key Responsibilities
- Supervise day‑to‑day visa processing activities and ensure timely completion of applications
- Handle visa applications for various client segments including seafarers, sub‑agents, and walk‑in clients
- Review documents and ensure completeness and accuracy based on embassy requirements
- Assist in handling escalations, urgent requests, and priority cases
- Support VIP client handling when needed
- Coordinate with embassies, agencies, and partners for updates and processing requirements
- Monitor team productivity and ensure adhere...