Job Description
Location: Central Birmingham - On Customer Site
Salary: £30,384 + 5% annual bonus
Working hours: Full time 37.5 hours per week – Monday to Friday
Duration: Permanent
What you’ll do
- Be the go-to expert for all day-to-day account activities, from processing orders to handling calls, emails, and queries with speed and accuracy
- Provide expert advice on technical, network, and billing queries, resolving issues efficiently and confidently
- Build strong, trusted relationships with customers, end users, and internal teams as their first point of contact
- Partner with Credit Control to help resolve billing concerns like outstanding debt and late payments
- Create and quality-check management information (MI) and billing reports, delivering insightful analysis and regular reporting packs
- Attend and contribute to customer meetings, identifying opportunities for improvement and cost savings
- Support en...