Job Description
VodafoneThree - Operations Support Senior Specialist
Full time
V3 Requisition Grade: 9
Working Hours: Full time 37.5 hours per week – Mon – Fri
Hybrid working: employees are asked to work in the office 2‑3 days each week; the exact schedule will be determined with your line manager.
This is a role for someone who thrives in a fast paced environment, loves solving problems, and is energised by working with people. You’ll be commercially aware, customer obsessed, and confident using data to influence decisions.
What You’ll Do
- Monitor daily operational performance across teams, ensuring KPIs, SLAs, and quality standards are consistently met.
- Analyse performance trends to identify risks, opportunities, and areas for improvement. Turning analysis into actionable improvements.
- Achieve commercial targets through effective partner management.
- Work closely with operations to support action plan...