Job Description
Working hours: Full time 37.5 hours per week - Monday to Friday - 9 am to 5 pm.
Overview
Acting as a trusted partner and brand ambassador, you’ll deliver a high-quality, responsive, and innovative service experience that builds strong relationships and long‑term loyalty.
Responsibilities
- Manage day‑to‑day account activities, from processing orders to handling calls, emails, and queries with accuracy and care.
- Provide expert support on technical, network, billing, and device‑related queries, resolving issues quickly and effectively.
- Build strong, trusted relationships with customers, end users, and internal teams, becoming their first point of contact.
- Collaborate with Credit Control and other teams to resolve payment or account‑related issues.
- Produce and quality‑check reporting packs, offering insights and analysis to support decision‑making.
- Attend and contribute to customer meetings, identifying ...