Job Description
Location: Portsmouth PO6 1SP
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday 8 am to 5:30 pm
At Customer Location
The Senior Onsite Adviser will be based on-site within the offices of the customer and is key to the success of the smooth running of that business's mobile strategy.
What you’ll do
- Manage day-to-day account activities, from processing orders to handling calls, emails, and queries with accuracy and care
- Provide expert support on technical, network, billing, and device-related queries, resolving issues quickly and effectively
- Build strong, trusted relationships with customers, end users, and internal teams, becoming their first point of contact
- Collaborate with Credit Control and other teams to resolve payment or account-related issues
- Produce and quality-check reporting packs, offering insights and analysis to ...